Website Terms of Use

The website photosafari-travel.kz is owned by Individual Entrepreneur PHOTOSAFARI TRAVEL, Individual Identification Number (IIN) 740 214 301 729.
Address: Apartment 2, 104/31 Kazybek Bi Street, Almaty, 50 012, Republic of Kazakhstan. Email: info@photosafari-travel.kz. Telephone: +7 777 640 0440.
Individual Entrepreneur PHOTOSAFARI TRAVEL organises its own tours. Licence No. 22 007 631, dated 20 April 2022, was issued by the Almaty Department of Entrepreneurship and Investment for tour operator activities in inbound and domestic tourism.
These Terms govern website use and the submission of enquiries and booking requests. Users accept them by selecting the relevant confirmation before submitting a form. The laws of the Republic of Kazakhstan apply.

The website allows users to explore tours, request information and submit booking requests. Submitting a request does not, by itself, confirm availability or conclude a tourism services contract.
After receiving a request, we agree on the itinerary, dates, price and participation conditions, arrange the contract and issue an invoice. A place is reserved once we have confirmed the booking and the booking conditions specified in the contract have been met.
Material trip conditions are communicated before the contract is concluded. Payment, itinerary changes, cancellation and refunds are governed by the contract and the laws of the Republic of Kazakhstan. These Terms do not replace the tourism services contract.

Users must provide accurate information and promptly notify us of changes affecting trip arrangements. Anyone acting on behalf of other participants must have the necessary authority.
If an error is discovered, users should contact us before tickets, permits or other documents are issued. Any changes and related costs are agreed with regard to the cause of the error, the contract and applicable law.
Personal data is processed in accordance with the Privacy Policy.

Disrupting the website, gaining unauthorised access or unlawfully using another person’s data is prohibited.
Text may be quoted with attribution and an active link to photosafari-travel.kz. Reproducing materials in full or using photographs and videos requires the rights holder’s permission, except where permitted by law.
Reviews and images from external platforms belong to their respective rights holders. Displaying them on our website does not grant visitors permission to reuse them.

We maintain the website and keep its information up to date. Certain functions may be temporarily unavailable during maintenance or technical failures. Users can contact us using the telephone number or email address above.
Liability for tourism services is governed by the contract and the laws of the Republic of Kazakhstan. Website unavailability or failure of an external service does not release us from our obligations to the client.

Enquiries and complaints may be sent to info@photosafari-travel.kz or to the postal address above. Submission through both channels is not required.
We respond to consumer complaints within 10 calendar days of receipt. If we disagree with the requested remedy, our response includes the reasons and supporting documents.
This procedure does not restrict remedies available under applicable law.

A new version takes effect on its publication date and applies when subsequently accepted by a user. It does not amend existing contracts or obligations that have already arisen. The version accepted by a user remains relevant to the relationship established while that version was in effect.